Refund policy

All Sales Final – Custom & Personalized Items

Due to the custom and handcrafted nature of our products, all sales are final. Because each item is made specifically for you — personalized with your pet's name, photo, or other unique details — we are unable to accept returns or exchanges.

Damaged or Defective Items If your order arrives damaged or defective, please contact us within 7 days of delivery at masonmemory1@yahoo.com with photos of the item and packaging. We will work with you to make it right with a replacement or store credit.

Order Cancellations Orders may be cancelled within 24 hours of purchase before production begins. Once your item is in production, it cannot be cancelled.

Questions? Please reach out to us at masonmemory1@yahoo.com — we're happy to help.